Privacy Policy

Last updated: December 15, 2024

At FreshCart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Billing and delivery addresses
• Payment information (processed securely through third-party providers)
• Order history and preferences
• Account credentials and profile information

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Improve our website and services
• Send promotional emails (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, delivery services, email providers)
• Business Partners: Suppliers and vendors for order fulfillment
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Enable social media features

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal information
• Opt-out of marketing communications
• Request data portability
• Object to certain processing activities

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: